At "Intro", customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Eligibility for Returns

Items can be returned or exchanged within 7 days of receiving the order.

To be eligible for a return, the item must be:

• Unused, unwashed, and in the same condition as received.
• In its original packaging, with all tags and labels intact.

Return Process

1. Contact our customer support team at [WhatsApp/Call 03390039420. Email Introapparels@gmail.com] within 7 days of delivery to initiate the return.
2. Provide your order number and a brief reason for the return.
3. Once your request is approved, ship the product back to us at the address provided by our support team.

Shipping Costs for Returns

• The cost of return shipping is the customer’s responsibility unless the return is due to a defect or incorrect item received.
• Original shipping charges (if applicable) are non-refundable.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed and credited to your original payment method within 5–7 business days.

Exchanges

• If you wish to exchange an item, please contact us to confirm availability. Exchanges are processed once we receive the original item.

Damaged or Defective Items

• If you receive a damaged or defective item, please notify us within 48 hours of receiving your order.
• We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our returns policy, please reach out to our customer service team at:

• Email: Introapparels@gmail.com
• Phone: WhatsApp/Call 03390039420